Shipping policy

Last updated: August 2026

Thank you for shopping with My Corgi Living! We aim to make your shopping experience as easy and enjoyable as possible. Please read our shipping information below before placing your order.

Where We Ship

We currently ship within Australia only and do not offer international shipping at this time.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, sales, product launches, or public holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times after dispatch are:

Standard Shipping: approximately 3–7 business days
Express Shipping: approximately 1–3 business days, where available

Delivery times are estimates only and may vary depending on your location, the courier or postal service, public holidays, weather conditions, and other circumstances outside our control.

Please note that deliveries to regional or remote areas may take longer.

Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions or offers will also be applied at checkout where eligible.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.

Please allow some time for the tracking information to update after your order has been dispatched.

Incorrect Shipping Addresses

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible. We will do our best to update your details before your order is dispatched; however, we cannot guarantee changes once an order has been processed or shipped.

We cannot be responsible for orders delivered to an incorrect address provided at checkout.

Delayed or Missing Deliveries

While we do our best to ensure your order reaches you on time, occasional delays may occur with postal and courier services.

If your tracking shows your parcel as delivered but you cannot locate it, please check around your property and with household members or neighbours before contacting the carrier.

If your parcel appears to be significantly delayed or lost in transit, please contact us and we will assist you with investigating the delivery.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged parcel and product.

We will review the issue and work with you to find an appropriate solution.

Contact Us

If you have any questions about shipping or an existing order, please contact us:

My Corgi Living
Email: info@mycorgiliving.com.au

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.